We collect personal data mainly when you provide it directly, for example when:

• Request a quotation or complete the Site's contact form.
• Write to us by email, WhatsApp or another channel.
• Use the chat on the Site or buy digital templates in our shop (data needed to process your order and confirm your payment).
• Contract any of our services (Implementation, Methodology, Migration, Development, AI Methodology, Accounting Services, Online Electronic Invoicing, Training).

The data we may collect includes: name, email, phone, company name, job title, and any additional information you voluntarily include in a form or message.

The Site also records browsing data (pages visited, language and approximate country) through cookies, in order to improve its content and operation.

We use the personal data collected to:

• Respond to quotation requests and prepare commercial offers.
• Contact you regarding a contracted or ongoing service (implementation, migration, development, support).
• Send commercial or informational communications, when you have authorized it.
• Improve the content and operation of the Site.
• Comply with legal, accounting or tax obligations.

We process your data on the basis of:

• Your consent, given by completing a form on the Site or accepting a commercial offer.
• The need to perform the service or contract you requested.
• Compliance with legal obligations applicable to SOLVIXER in Panama.

Who we share your information with

Odoo S.A. or its distributor, solely to the extent necessary for the technical operation of licenses contracted directly by the Client.

When you contact us through WhatsApp, the conversation is also processed by WhatsApp (Meta) under its own terms and privacy policy.

Data retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected (for example, for the duration of the business relationship and the contracted support period), and afterwards for the period required by applicable legal, accounting or tax obligations.

Your rights

You have the right to:

1. Access the personal data we hold about you.
2. Rectify inaccurate or incomplete data.
3. Cancel/delete your data when it is no longer needed for its original purpose, unless there is a legal obligation to retain it.
4. Object to the processing of your data for specific purposes, such as commercial communications.
5. Request portability of your data, where applicable.

To exercise these rights, you can write to us at info@solvixer.com. We will reply within the deadlines set by the applicable regulations.

We apply reasonable technical and organizational measures to protect the personal data we collect against unauthorized access, loss or misuse. 

We may update this Privacy Policy at any time. Changes apply from the moment they are published on the Site. We recommend that you review it periodically.

For questions about this Policy or the processing of your personal data, you can write to us at info@solvixer.com or through the Site's contact form.